Refund Policy

Eligibility for Refund or Return

A product may be considered for return or refund if it meets the applicable conditions below:

• The product is received damaged or defective.
• The wrong product has been delivered.
• The product received is significantly different from the ordered product.
• The issue is reported within the applicable return period.

Products That May Not Be Eligible

Certain products may not be eligible for return or refund because of their nature or condition.

• Products damaged through customer misuse.
• Products showing signs of improper use.
• Products returned without necessary accessories or original packaging where applicable.
• Products where the reported issue is not covered by our return conditions.

How to Request a Refund

If you believe your order qualifies for a refund or return, please contact Fitness Ghor with your order details and a clear description of the issue.

• Provide your order number.
• Explain the problem with the product.
• Provide photos or videos when necessary.
• Wait for our team to review your request.

Refund Processing

Once a refund is approved, the applicable refund amount will be processed according to the payment method and circumstances of the order.

Processing time may vary depending on the payment provider or financial service used for the transaction.

Order Cancellation

Customers may request cancellation before an order has been processed or shipped. Once an order has already been dispatched, cancellation may no longer be possible.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us promptly after delivery. Our team will review the issue and provide the appropriate solution.

Refund Method

Where applicable, refunds may be issued through the original payment method or another mutually agreed payment method.